Our own impact

Since Data Orchard set up in 2013 we have worked directly with over 100 clients and reached thousands more through our research, online resources, campaigning and events. Each year we report on our social and community benefit to our regulators at the UK Government’s Companies House. Read our social and community benefit report for 2017-18.

We measure our impact in multiple ways using external research, and our own surveys and customer feedback. Since there was no existing tool for measuring how well organisations are doing with data we’ve been developing and testing our own.

i) We gather external research and conduct our own into the needs and problems our sector faces in relation to data.

Read our 2017 Data Evolution Research summary and full reports

ii) We collect feedback from clients on completion of projects to understand how they benefited from our work, how they intend to use it, and how we can improve.

The key ways they tell us our research and analysis has been of benefit to them is: inform future planning and strategy, improve services and products, and communicate their impact. Other aspects include informing policies, evidencing needs and supporting funding applications.

How clients plan to use the work completed by DO - bar chart.png

The value we bring to our clients

Data Orchard is a not-for-profit that’s customer intimate. We listen to our clients, respond to their needs, offer long-term commitment and high value for money. The value we deliver for clients includes one or more of the following:

  • Analysis of current and potential reach and engagement with stakeholders.

  • Insights and evidence of need, outcomes and impact.

  • Insights into trends, patterns and opportunities.

  • Understanding the quality of their data and how to improve it.

  • Identified efficiencies e.g. costs savings, tools improvement, and service targeting.

  • Improved skills and capabilities in collecting, managing and using data.

  • Improved impact definition and measurement.

  • Data protection compliance.

  • Improved policies, products and services.

  • Identifying the right questions to ask/and problems to address.

iii) For longer term strategic projects we measure organisational data maturity before and after our interventions.

You can read a case study here of a client we worked with for 15 months on a strategic intervention to build their data capabilities in 2018-19.

Overall progress in data maturity journey - bar chart.png
 
Change in key areas of organisational data maturity.png

iv) For our conference and events we collect feedback to evaluate outcomes for participants.

For example in measuring the impact of our first sell-out national Data4Good conference we found :

  • 81% had increased their knowledge of good practice

  • 92% felt inspired about the possibilities for using data

  • 90% were more aware about support and resources available

  • 85% had made new connections with people and organisations.

(based on feedback from 123 of 230 conference delegates i.e. 54% response rate)

We also often conduct post project or post event retrospectives with clients and partners.

v) Other testimony

“Knowledgeable, friendly, professional and spoke to us in a language we understood without being patronising in any way” Ann Williams, Manager, The Bracken Trust

“Data Orchard’s help was spot on and their team very supportive” Ken Holland, Chair, Aymestry Neighbourhood Development Plan Group

“Data Orchard were a pleasure to work with. They fully grasped who we are and what we do. They ran a brilliant workshop for our trustees and senior management to help us flesh out our theory of change and think through our impact. They then spoke to a range of our partner organisations to build a picture of the impact we've had so far, and helped us design systems to monitor the impact we have going forward. All in all a wonderful and thought-provoking experience.” Emma Prest, General Manager, DataKind UK

“Professional yet friendly. Turn around in good time, and realistic with timeframes. Choice of levels of analysis are good to suit varying budgets. Reports produced are useful palatable documents.” Leoni Linton, Director, Ignite CIC