Libraries and customer services review
Case study: Research
Client: Herefordshire Council
Work: Collect and analyse new data
Data Orchard was commissioned by Herefordshire Council to independently research preferences and patterns of use of libraries and customer service centres across the county. To understand more about why some people don't use libraries and customer service centres, and what services might encourage them to do so; to explore all possible options and impact on any changes to libraries and customer services centres.
Over 2,200 people responded and we used a variety of techniques to ensure a broad range of people could give their views, from regular library users to lapsed or non-users - online, paper and face to face interviews in a range of locations in the county.
The results of the consultation were available in time for elected councillors to make informed decisions about the future of libraries, and were made publicly available.